聖何塞機場美洲長住精選套房(Extended Stay America Premier Suites - San Jose - Airport)

The room was very clean. The bed was a bit too hard for my comfort level. The couch was not supportive in the back area at all in you leaned against it. The staff were working hard but the hotel appeared understaffed as the general space was dirty. Towels were left in the stair wells along with trash. The hallways could use a good vacuum and cleaning. The staff were helpful but could not leave the desk if anything was needed for a room. There is a fair amount of street noise at night so it was has l helpful to have ear plugs for night use.

When we arrived, we were told that there was no blankets for our pull out sofa and that they wouldn't be cleaned for another 5 hours, around midnight. This was unacceptable as we were travelling with young children who would need to be fast asleep by then. We found a bug in our bed as well. This trip, we stayed in motels much nicer with better accommodations. We will never recommend this property.

The easy (and free) parking is a very unusual feature in that part of San Jose. The price is an incredible value. The shower was strange in that there was no way to stop it from spraying water outside the shower into the bathroom itself They reduced costs in a lot of clever ways that did not make my stay any less pleasant. Front Desk staff were extremely helpful and friendly.

Checked in okay, and went to the room and discovered someone already there, he was smoking and towels all over the place and the Tv on. Went back to reception, and no apology or offer of another room. Being a women alone, did not feel safe at all so asked for a refund and run out as quickly as possible. Very scary.

My stay at Extended Stay Premier Suites in San Jose, was not one of the better stays I've experienced in the past at this hotel, upon check out today, i informed the front desk clerk Alex that i didn't get any kind of rest due to the slamming of doors all night long from across the hall and next door as well. I informed him that people where in and out all night along with banging on doors. I was not happy with hearing that all night long. I informed him i should be refunded for dealing with that kinda noise all night long, i also let him know if the manager has questions he can call me.

Our power at home was out and we were going out of town the next day, so I chose this property nearl my husband's job. The person who checked us in told me that the one and only luggage cart was somewhere and she didn't know where. I walk with the aide of a cane, but she assigned a room on the 4th floor as far away from the elevator as possible. Despite the fact that this is a long term hotel, they were completely out of most of the items that should be in each suite, ie:dishes, pots and pans.

Room included a queen size bed and a sleeper sofa, there were no sheets, blankets or pillows for the sleeper sofa. Requested them from the front desk, was handed a pile of sheets and they said "Sorry this is all we have." Got up to the room and discovered they had handed me two fitted sheets. Hallways were smelly and dirty with stained carpets. Other guests were loud. Lots of people loitering in the parking lot, trash cans overflowing. Fire alarm went off in the middle of the night. The room itself was clean and modern but will not be staying here again.

This hotel was the worst ever!! The hotel smells horrible and the staff at checkin is unprofessional. They were no help when it came to my issue on the horrific smell in my room. The smell was so bad my head was hurting. Traveled with my 2 kids ages 9 & 8 and it a nightmare for them. You have to ask for everything blankets, cups, cutting boards, basically anything that should already be in the room. That right there tells you something about the type of people who book there. Only reason I stayed was the price. Taylor Swift was in town so every hotel was booked or super expensive! My advice is to pay the extra or book a hotel not in the area if you running into something like this. Trust me, not worth the price at all.